What services do you offer?
Mapletiq will edit and proofread your document for all kind of language errors such as spelling, grammar, punctuation, and typography. Our native English experts will perfectly proofread your document with our fast, affordable and completely secure services. We improve and enhance your documents to ensure it conveys your message in the most succinct and impactful way. We guarantee that your document is absolutely flawless after we check it for grammar, spelling, punctuation, typography, improved style, clarity, sentence structure, and coherence.
How much will be the cost?
Our pricing and turnaround time is based on the word count of your document. We offer three delivery options that is “Slow, Standard and Express” you can choose any of them as per your budget and deadline. To know more about our pricing please visit the 'Pricing' page on our website.
What are the payment options?
You can make the payment online using your debit or credit card, via PayPal, a globally accepted and secure payment gateway secure payment gateway that uses industry standard data encryption to protect all your information. All transactions made via their system are guaranteed to be safe.
How can I place an order?
We have an order now process on the website for your ease. It is quick and will take you less than 5 minutes to place your order. To begin, click on 'Order Now'. Upload the document you want us to editandproofread. You will get a price quote along with the delivery type: Slow, Standard and Express delivery. Then you need to give us your requirements if any. You will be asked to create a new Mapletiq account or sign in with your old one. If you are a new costumer, you can either create a new account or log in using your Gmail or Facebook account. After which, you can go ahead with the payment through the highly secured PayPal payment gateway. Now just relax and leave the rest to us. We will deliver you the edited and refined document within the delivery time you have chosen.
How can I cancel my order?
You can simply contact us anytime via chat, telephone or email and we will cancel your order right away. Although the editors start working on your document as soon as we receive the order, so you can cancel the order within 30 minutes of placing the order. If order is cancelled the amount will be credited back to you within 12 hours.
What if I have uploaded the wrong document?
You can contact us via the chat, telephone and email and we will get the editors to edit the right document.
I am facing issues placing the order online. Is there any other way to place the order?
Absolutely! You can simply email us your document at email@example.com mentioning your requirements and we will email you the PayPal invoice to pay. Once done we will start working on your document.
How will I get my document back?
You can download your perfectly edited document from your Mapletiq account. In case you have sent it to us on our customer support email address, we will return it to you via email. In case you are facing problem downloading your document from Mapletiq account, you can simply contact us and we will email you the document right away.
Do you work on weekends as well?
Yes! We work for all 365 days a year. Our team is available 24*7 to help you through your document.We are live 24*7 on chat and email. You can also call us during the office hours.
How will you edit and proofread my document?
Your document will be carefully edited to enhance its style, structure, coherence and clarity. In addition, we will thoroughly proofread your document to correct all errors in grammar, spelling, punctuation and typography. Our editors will make sure your formatting requirements are consistently followed. Further, we will check your references for conformity with guidelines such as the APA, MLA, Harvard, Chicago, IEEE, OSCOLA and MHRA styles, or any other guidelines that you provide. Your document will be edited using Microsoft Word's Track Changes feature. This easy-to-use feature records our editor’s insertions, deletions, formatting changes and comments, and enables you to accept or reject each modification made to your document.
I’d like to try your service. Do you offer free sample?
Yes, we do. Just email us your document with the subject line “Free sample” and you will get 300 words of your document edited free of charge. On the basis of the free sample you can decide if you would like to go with our service or not.
Will you do the referencing in my document?
Yes absolutely! Our editors are highly proficient in flawlessly editing and formatting your references and are experts in several referencing styles like the Harvard, MLA, APA, Chicago, OSCOLA, IEEE and MHRA to name a few. Additionally, in case you have certain referencing needs or any particular guidelines from your publisher or university, we would be delighted to cater to them as well.
Why types of document do you accept?
We suggest you to send us your documents in the Microsoft Word (.doc) or (.docx) format as it has the finest features for proofreading and editing. We accept other formats too such as the PDF, however, we recommend you to kindly contact us at firstname.lastname@example.org to confirm if we can edit your document in that particular format.
My edited document has red markings and comment boxes. How do I remove them?
Since, your document has been edited using Microsoft Word's Track Changes feature; there are red markings on your document. In order to remove them, select the 'Review Tab' option in Microsoft Word. You can either accept or reject each change. For your ease we also email you a Clean Version of your completely proofread and edited document which does not contain the red tracking and the comment boxes.
How do you assign an editor to edit my document?
Our editors are experts in several fields, so your document would be assigned to an editor who has relevant experience and expertise in your subject. We believe that there is no substitute for subject-matter proficiency. We will evaluate your submitted document and assign it to the editor who is the best suited for your individual needs. This ensures that the assigned editors have the best possible skills and experience relevant to your subject/topic. You can be 100% assured that your documents are being edited by the expert who understands and can comprehend your field.
How do I convey my requirements to the editor?
We provide you an option to mention your requirements for our expert editors while uploading your document on our website. In case you miss to mention something, you can always email us the requirements at email@example.com.
What if I am not satisfied with your work?
Customer satisfaction is our primary focus. It is unlikely that you will be dissatisfied. However in the case if you are not completely satisfied with our services, we would be happy to revise your document absolutely for free. Just send in your requirements to us via chat, email or telephone. You can also contact our customer care team for immediate and prompt response. Your satisfaction is our prime objective.
Revision requests must be made within 14 days of receiving the completed order.
Will my document be kept confidential?
Known for our integrity, we are an established organization in the proofreading business for the past 10 years. We are trusted by hundreds of clients everyday who use our website for making their documents completely error-free. Our strict confidentiality policy ensures that you retain full copyright and credit for your edited work. We never share or store your documents without your permission. We use 256-bit SSL encryption technology to secure all data. We have worked with several students/authors/business professionals from all over the world some being well known authors, renowned businesses and students from reputed Universities. We also sign a non-disclosure agreement (NDA) if the customer asks for confidentiality proof.
Does my university allow students to use your service?
Yes, most universities certainly allow students to use editing and proofreading services. In fact, many professors encourage students to have their academic papers professionally edited and proofread before submitting them. It's always a good idea for a student to get help from a skilled editor.